Executive Blackline
Cancellation Policy
Last updated September 3, 2026
We understand that executive schedules change. Executive Blackline will make reasonable efforts to accommodate reservation updates when notice is provided as early as possible.
Reservation-specific terms
The cancellation window, deposit requirements, and any applicable charges may vary by service type, duration, date, itinerary, vehicle commitment, and special-event demand. The terms presented or communicated when a reservation is quoted or confirmed are part of that reservation and control if they differ from this general policy.
Payment card required
A valid payment card is required to confirm every reservation. By completing a reservation, the customer authorizes Executive Blackline and its payment processor to retain the card for that reservation and charge amounts due under the confirmed reservation terms, including applicable cancellation or no-show charges and authorized waiting time, parking, tolls, or other service-related charges.
How to cancel or change service
Contact Executive Blackline promptly at 864-924-8388 or booking@executiveblackline.com. A voicemail or email request is not considered accepted until Executive Blackline confirms the cancellation or change.
Late cancellations
Unless different terms are disclosed and accepted for a specific reservation, the following standard schedule applies:
- 24 hours or more before scheduled pickup: no cancellation charge.
- Between 4 and 24 hours before scheduled pickup: 50% of the reserved amount.
- Less than 4 hours before scheduled pickup: 100% of the reserved amount.
No-shows
A reservation may be treated as a no-show when the passenger cannot be located or contacted after the scheduled pickup time and reasonable efforts have been made. No-shows are charged 100% of the reserved amount, together with any authorized waiting time, parking, tolls, or other incurred charges.
Special and extended service
Hourly or as-directed service, multi-vehicle service, long-distance travel, special events, and reservations requiring substantial dedicated availability may have separate cancellation deadlines, minimums, deposits, or nonrefundable amounts. Those terms will be disclosed before confirmation whenever applicable.
Delays and circumstances beyond control
Executive Blackline is not responsible for delays caused by traffic, road closures, severe weather, government action, mechanical emergencies, or other circumstances outside reasonable control. We will communicate promptly and make reasonable efforts to provide an appropriate solution.
Approved refunds
When a refund is approved, it will generally be returned through the original payment method. Processing times may vary by financial institution and payment provider.
Questions
For questions about the terms applying to a specific reservation, contact booking@executiveblackline.com or call 864-924-8388 before confirming service.
This policy is a business draft and should be reviewed by qualified legal counsel before or shortly after public launch.